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Warranty & Warnings
Steel Bison products are an aftermarket accessory and are not designed by the vehicle’s manufacture for use on their vehicle. As such, buyers assume all risk of damages caused to the vehicle/person during installation and/or use of all Steel Bison products. Steel Bison makes no claim as to suitability of these products for use in on-highway applications.
Limited Warranty
Steel Bison offers a Limited Warranty against defects in materials and workmanship for the term of 12 months from the date of purchase of this product. This warranty only applies to the original retail purchaser who retains ownership of the vehicle on which this product was originally installed. If Steel Bison determines that the product was defective, Steel Bison will repair, replace, or refund the original purchase price of the defective product at Steel Bison’s sole discretion, which will fully satisfy and discharge and all warranty claims, any repaired or replaced products will be returned to the sender excluding the cost of freight.
Items offered by Steel Bison but not manufactured by Steel Bison are warranted (or no-warranted) according to the manufacture’s terms and are not covered by this limited warranty. Steel bison shall not be responsible for any labor, removal, installation, re-installation, damaged or maintenance costs. This warranty does not cover the cosmetic finish, painting or plating of any product, or any normal wear and tear to any product. In addition, this warranty does not apply to any products that have been:
1) Improperly installed or installed by someone other that a qualified, licensed auto mechanic experienced in the installation and removal;
2) Improperly serviced, misused, modified, applied, or altered;
3) Subjected to abuse, negligence, accident, collision, harsh environments, or anything caused by the action of mother nature;
Limitation of Warranty
This limited warranty is the entire and only warranty for the products and may not be modified or supplemented by any other person of company in any form, any description of the products, by anyone, is for the sole purpose of identifying them and is not part of the basis of the bargain, and does not constitute a warranty that the products will conform to that description, or that the are suitable for that application of environment. The statements, written or verbal, of any salesperson do not constitute part of this limited warranty and can not be relied upon as a warranty.
THERE ARE NO WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WHICH EXTEND BEYOND THE DESCRIPTION OF THE FAC HEREOF. ANY IMPLIED WARRANTIES ARE DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW, THIS WARRANTY DOES NOT COVER CONSEQUENTIAL DAMAGES, LOSS OF TIME, LOSS OF REVENUES, INCONVENIENCE, LOSS OF USE OF THE VEHICLE, DAMAGED TO THE VEHICLE OR COMPONENTS OF THE VEHICLES, ANY OTHER TYPE OF CONCEQUESTIAL DAMAGES, OR ANY OTHER INCIDENTAL OF INDIRECT DAMAGES. STEEL BISON MAZIMUM LIABILITY UNDER WARRANTY SHAL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE PRODUCT.
Warranty Claim Procedure
The answer to ALL the following questions should be ‘YES’ prior to making a warranty claim:
• Is the product appropriate to your application?
• Did you carefully and thoroughly read and follow the instructions provided along with the product?
• Do you have the original invoice or sales receipt?
• Is the return date within 12 months from the purchase date?
• Are you the original purchaser?
• Was the product properly installed by an ASE certified auto mechanic?
• Has the product been installed on the original vehicle on which it was installed at all times?
• Is the product unmodified and clean?
• Is the reason for return a legitimate product defect?
• Was the product properly maintained?
• Has not been subject to abnormal use such as exposing to excessive heat, harsh chemicals, etc
If the answer to all of the above questions is ‘Yes’, please contact us to arrange a Returned Goods Number (RGA#). All shipments must be (1) prepaid, (2) include the original invoice or sales receipt, (3) show the RGA# on the outside of the package, (4) include your name, address, make and model of vehicle, (5) include a brief description of the claimed defect, including the circumstances under which the defect occurred. If the warranty claim is determined to be valid by Steel Bison, Steel Bison will estimate the shipping costs to return the repaired or replacement part and will contact you for payment. Steel Bison’s Limited Warranty requires that any repaired or replaced products be returned to the sender excluding the cost of freight.
Steel Bison will not accept product returns without the RGA number, receipt and the information described above. Steel Bison will refuse COD or collect shipments.
This Limited Warranty is subject to change without prior notice. Steel Bison is not responsible for printing or typographical errors.
Returns/Exchanges
Returns and Exchanges are allowed on certain parts and on certain circumstances.
End Users purchasing product directly from Steel Bison may return an item for exchange provided (1) the exchange is made within 90 days of the original shipment from Steel Bison, (2) the product is new and returned in the original packaging, (3) the customer obtains an RGA# from us prior to the return shipment, (4) the returned container has a clearly marked noted Steel Bison-assigned RGA # on it, (5) the part was not special ordered. Approved exchanges will be for 80% of the original purchase price and do not cover original freight, or return freight, or freight on the exchanged product. Refunds are allowable to end-users subject to the same conditions, but must be arranged within 30 days of the original shipment from Steel Bison.
Dealers purchasing product directly from Steel Bison may return an item for exchange provided (1) the exchange is made within 90 days of the original shipment from Steel Bison, (2) the product is new and returned in the original packaging, (3) the dealer obtains an RGA# from us prior to the return shipment, (4) the returned container has a clearly marked noted Steel Bison-assigned RGA # on it, (5) the part was not special ordered. Approved exchanges will be for 80% of the original purchase price and do not cover original freight, or return freight, or freight on the exchanged product. Refunds are allowable to end users subject to the same conditions, but must be arranged within 90 days of the original shipment from Steel Bison, but the total amount of products returned for refund cannot exceed more than 10% of the previous 12 months total sales for Steel Bison with that dealer.
Damage During Shipment
Shipping carriers require that the company initiating the shipment be the actual agent for filing a complaint if the containers are damaged and/or lost in transit. Thus, if you have a damaged container, Steel Bison must file the complaint on your behalf, but in order to do so, and thus in order for you to be reimbursed for the lost or damaged products, you need to provide us with PHOTOS of the damaged boxes immediately when you receive them, and if possible, have the delivery person sign the photo acknowledging the damage. Lastly, keep the damaged container until the claim has been paid. Comment: If you contact us to tell us that the part was damaged during shipment, but can’t show us photos of the condition of the packaging, the damage claim will be denied.
Other Recommends
We recommend that the customer and/or end-user without mechanical background suitably inspect, install, test and qualify all products by a qualified and certified mechanic and/or mechanical engineer prior to use. USE AT YOUR OWN RISK.
Steel Bison makes every effort to ensure that you are provided with the most accurate and up-to-date technical information. However, all technical information is approximate and may vary upon application.